“Greater competition, increasing consumer demands, a tight labor market, new compliance legislation, and a workforce expecting more from employers — all are making life difficult for retailers around the world.” Sound familiar? Of course it does. The truth is “upheaval” is the standard state of business. “New technologies disrupting business as usual” is a complaint…
Mike Morini
For anybody who has shopped in a brick-and-mortar store, the influence of in-store teams on the shopping experience is no secret. A great experience with a store associate can quickly catapult the brand to the top of a shopper’s favorites list, while a poor interaction or, even worse, the inability to find someone to help,…