Mike Groesch

Mike Groesch

Mike serves as Senior Vice President of Retail Services at NCR Voyix and is responsible for the global remote services team of over 3,000 associates. This includes Software Support, Service Desk, and Managed Services for more than 7.5 million devices worldwide and the associated customer operations managers.

Mike has a Master of Science Degree in Industrial Engineering and a Bachelor of Science Degree in Mechanical Engineering, both from Purdue University. He serves on several business and community, advisory boards, is a holder of five patents and is renowned for his quality focus holding the title of Six Sigma Black Belt.
Tips for Retailers to Avoid Tech Security Outages

In partnership with Censuswide Research, NCR Voyix recently commissioned a survey of U.S. IT professionals and found that nearly 40 percent of respondents average 86 instances of regular maintenance to their in-store technology stacks each year. The kicker: 40 percent of respondents said these updates can take between two weeks and six months for an…