Michael Spataro

Michael Spataro

Michael Spataro is the chief customer officer at Legion. He has 30+ years of retail WFM, store operations, and technology experience. He spent 16 years leading the Retail and Hospitality Services Practice Group at Kronos. His passion for Retail WFM is rooted in the ten years he was Director of Store Technologies at Gap Inc. Previously, Michael led the Kronos Services Group at Axium. After being a customer, vendor, and consultant, he has a unique vantage point, which makes him a trusted partner when showing retailers how they can use Legion WFM to optimize labor efficiencies and empower frontline employees.
Rethinking Employee Benefits: Flexible Pay and Schedules

The volatile economy has generated a lot of uncertainty over the past year, causing employees to want stability and, therefore, stay at their current jobs. The 2.1 percent quit rate in January was the lowest level since August 2020 — despite multiple companies offering higher wages. To attract and retain the best employees, retailers need…

Creating Optimal Schedules for the Holiday Season

Accurate demand forecasting is crucial for retailers year-round, but especially so during the holidays, when they experience significant surges in demand. These surges can potentially disrupt processes across the business, from inventory to labor operations. Without proper preparation, those disruptions can impact the customer experience, jeopardizing business results during one of the most critical periods…

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