Michael Lai

Michael Lai

Michael Lai is the CEO and co-founder of Sitejabber, a leading destination for customer ratings and reviews of businesses. He is passionate about improving online transparency and using technology to help consumers make better purchasing decisions. Prior to Sitejabber, Michael was a product manager at Yahoo and an investment banker at Jefferies. Michael has a BS in Computer Science from Stanford and an MBA from Harvard.

How to Balance Neutrality and Transparency in an Election Year

Many retail marketers debate the utility of taking a political stance as a brand or remaining neutral, especially during contentious times like an election year. But is this hot-button issue as important as it seems? According to recent data from a Sitejabber survey, the answer may be “no.” While some brands feel compelled to engage…