The retail industry is innovating, with artificial intelligence leading the way. In this article, I’ll explore the key tech trends set to shape the sector in 2025 — and how they will transform customer experiences and operations. 1. AI-Driven Personalization and Customer Service In 2025, the retail landscape will see a new level of AI-driven…
Max Stratmann
More and more people are turning to the internet for their shopping needs, even for day-to-day necessities like groceries. Does that mean we're moving away from traditional grocery shopping? Or do we simply want the best of both approaches? A recent survey of 1,516 Americans across different age groups reveals interesting insights into modern shopping…
The rise of e-commerce within the last two decades and — more recently — the COVID-19 pandemic has undeniably reshaped the retail landscape. However, contrary to the narrative of the death of brick-and-mortar stores, physical retail continues to play a significant role in the consumer market. The key to understanding this lies in the concept of…
