Matt Whitmer

Matt Whitmer

Matt Whitmer is the chief revenue officer and senior vice president of marketing at Mosaicx and TeleVox, part of West Technology Group, leading providers of conversational AI and patient relationship management technology. He has over 15 years of senior leadership experience empowering enterprise clients to confidently adopt and implement cloud-based engagement solutions, with a strong focus on digital transformation in customer experience (CX).
Rethinking Retail: AI Strategies to Combat Employee Burnout

The burnout crisis in retail is creating a ripple effect across the industry. As employees struggle under mounting job expectations and opt to leave, retailers are facing $19 billion in annual turnover costs. Business leaders and managers are now asking: How can organizations break this cycle? This question is particularly urgent in contact centers, where…