As retailers compete to attract customers and earn their loyalty, the in-store experience is undeniably a key differentiator. Since 80 percent of shopping still happens at brick-and-mortar locations, retailers are rapidly deploying a clever mix of new technologies and redesigned in-store experiences to appeal to consumers. Despite these innovations, however, there is an ever-present risk…
Matt Kelley
Organized retail crime (ORC) is rising as store employees face more aggressive and violent perpetrators than ever before. The National Retail Federation reports that the average shrink rate increased to 1.6 percent in 2022, representing $112.1 billion in losses, nearly $20 billion more than in 2021. Even more troubling, nearly half of retailers say that…
Organized retail crime (ORC) is a plague that's spreading. It's infecting retailers, customers, stores, and online marketplaces. It has no cure, and retailers are forced to treat the symptoms with higher prices, increased security, and reduced hours. ORC starts in stores, cargo bays and other physical locations. Professional thieves steal thousands of dollars’ worth of…