Matt Clare

Matt Clare

Matt Clare is director of contact center solutions at Mitel, a global market leader in business communications, powering more than two billion business connections with cloud, enterprise and next-gen collaboration applications.

Key Strategies for Retailers Balancing AI and the Human Touch

According to recent data, the majority of retailers think artificial intelligence (AI) will be a competitive necessity in the next few years. This comes as no surprise, with the expansive list of benefits that AI brings to the retail industry, including improved customer experience, reduced operational costs and increased efficiency. As retailers are rushing to…