Delivery and returns can have a strong influence on consumers’ online purchasing decisions as well as their overall impressions of a retailer. Therefore, it’s essential for businesses to consider the full, end-to-end experience that consumers encounter when shopping online. Staying competitive in today’s e-commerce environment requires that retailers meet consumers’ high expectations for transparency, ease…
Michael Manlapas
Today’s sophisticated cyber shoppers continue to transform the retail landscape. Demanding innovation and excellence in every channel, they expect to take control of their online retail experience — and that includes where, when and how delivery happens. In fact, according to MetaPack's 2017 State of eCommerce Delivery Consumer Research Report, which collates the views of…
Today’s digital consumers are placing ever greater demands on e-commerce providers to "get delivery right" or lose their business. Indeed, delivery is now a key differentiating factor that has a significant impact on consumer online purchasing decisions. According to the findings of the recent MetaPack 2016 State of E-Commerce Delivery Consumer Research Report, 61 percent…
