Emotions are central to how we engage, communicate with, and react to our world, motivating our behavior and deepening our interactions. Brands that lean into the intricacies of human emotions are proven to generate more sales and loyalty. According to McKinsey, 76 percent of consumers reported that receiving personalized communications was a top factor in…
Lisa Spira
Much like the world around us, consumers — and their spending patterns, sentiment, and the motivators behind their buying decisions — are constantly changing. So the way you interact with them shouldn’t be static or uniform. Beyond simply personalizing campaign messages to the time of year (like Spring or Black Friday), or a customer’s recent…