Lans Crauer

Lans Crauer

Lans has spent the better part of the last twenty years in the contact center industry and business process outsourcing (BPO) space, with over three-quarters of that time dedicated exclusively to retail and eCommerce customers. His expertise lies in understanding what drives positive customer experiences and higher customer engagement that leads to sales growth and a reduction in customer churn.

November 30, 2022 Conversational Commerce Delivers a Competitive Advantage for Retailers During the Holiday Season

In the blink of an eye, the holiday season is back in action. To no surprise, retail experts predict the continued growth of online shopping during the busy season, with e-commerce sales expected to climb by 13.5 percent, reaching a whopping $262 billion. With this anticipated surge, retail brands that fail to provide the top-notch…