Earlier this year, the National Retail Federation (NRF) released its 2021 retail sales forecast. NRF expects retail sales to rise between 6.5 percent and 8.2 percent over 2020, which equates to a $4.33 trillion uptick. This prediction hinges on the success of COVID-19 vaccinations and the re-opening of the economy, but should it play out,…
Keith Phillips
It’s rare for survey respondents to agree decisively on anything, but Voxware's third biennial consumer survey found that nearly every shopper shared the same opinion in one key area: 96.8 percent of consumers agreed that how well an online retailer handles returns influences whether they will decide to order items from it again in the…
