Service is key for virtually all kinds of businesses, with Salesforce research showing excellent customer service can result in 78 percent of consumers returning to do business with them again after a mistake. For retailers, every minute of unexpected facility downtime directly impacts the bottom line through lost sales, compromised inventory, and damaged customer loyalty.…
Julie Tilenius
Retail sales were reported to have dropped in January after a busy holiday season and we've entered what's traditionally the slowest season in retail. This post-holiday slump has coincided with lasting inflation and a significant drop in foot traffic, according to Adentro. However, although spending typically slows this time of year, it’s far from standstill.…