Joseph Ansanelli

Joseph Ansanelli

Joseph Ansanelli is CEO of Gladly, a customer service platform built for all channels, from voice to messaging.

Today’s Consumers Expect Personalization: Here’s What This Means for Your Brand

For the past four years, the Gladly team has released its annual Customer Expectations Report to better understand today’s customers — e.g., the types of experiences they want and expect from the brands they love. But as we all know, the world is a very different place today, one where we talk about social distancing…