Jordy Leiser

Jordy Leiser
Balancing Humanization and Digitization: 3 Key Customer Service Trends

Of the many challenges that brands had to confront last year, the shifting behaviors and heightened expectations of consumers still remain the top issues in 2021. As such, one truth still sits above the rest for brands: the customer always comes first. Indeed, organizations were required to adapt to the status quo or risk losing…