For brands and retailers, email has always been important. Since the inception of e-commerce, email has remained the No. 1 conduit for one-to-one communication between companies and their customers. Over time, however, it has become easy for brands and retailers to take this communication channel for granted — but the days of resting on laurels…
Jonathan Treiber
The retail promotional calendar is how almost every retailer has planned for, managed and executed its seasonal promotions and discount activities. There’s just one big problem with this approach: it doesn’t work. It isn’t well-suited for today’s retail industry, and hasn’t been for some time. The entire landscape is changing at a faster pace, and…
Much has been written on the topic of loyalty and the use of promotional offers to both acquire and retain customers. The difficulty with the statistics is that most customers join and stay in a loyalty program because they receive special discounts, coupons, and other offers. For example, Kohl’s loyalty program proudly gives customers a…
When executed properly, printable coupon campaigns can be an incredibly cost-effective way to drive customer acquisition and traffic into stores. When executed incorrectly, printable coupons can cause problems across an entire organization.
