John O'Melia

John O'Melia

John O’Melia joined Contentsquare in 2021 as chief customer officer. He leads the Customer Success team to ensure all customers harness the full power of Contentsquare’s technology and drive significant business value. John was previously the CEO of Seal Software, which was acquired by Docusign in 2020, and he has also held senior leadership positions in Customer Success and Sales at EMC and PwC.

December 4, 2024 3 Crunch-Time Strategies for Holiday Season Success

How much is bad customer experience really costing you? Most brands, especially ahead of the holiday season, pour a lot of effort into attention-grabbing campaigns, boosting product options and inventory, and becoming hypercompetitive on pricing. While all are important, the issues lie deeper into what makes the holiday shopping season crucial to driving profit and…

March 5, 2024 The Top CX Trends That Matter Most for Brands

Online experiences matter to shoppers. While in the past it may have been enough to simply offer consumers a breadth of merchandise and free shipping to attract them, today the stakes are much higher. In 2023, costs per visit climbed by almost 10 percent. This issue, combined with a significant decrease in traffic and site…

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