John Federman

John Federman

John Federman is CEO of JRNI, a company designed to facilitate powerful personalized experiences that increase conversion and revenue, customer loyalty, and lifetime value, both in person and remotely. Companies rely on JRNI’s scheduling platform to deliver personal actions across touchpoints – appointments, events, queuing – and optimize resources to deliver superior quality experiences. Their newest suite of services works to support businesses during the COVID-19 pandemic.

Ringing in the Holiday Season: How the Appointment Economy Will Thrive in 2020

Holiday season 2020 ... bring it on. More than ever, consumers are longing for the joy the season typically brings, especially since life as we know it amidst the worst (and only) pandemic of our lifetime still looms. When we think of holiday shopping though — the crowds, tight spaces and just the sheer madness…

Will Online Appointments Replace Face-to-Face Shopping?

The whole state of retail is in flux — and it's anybody’s guess what the future holds for consumers, retailers and shopping, especially as the holiday season approaches. All we know is that consumers and retailers alike want to get back to normal. But what will normal be? Will consumers ever feel truly safe shopping…

Omnichannel: The Future of Retail

As retailers face enormous pressures to innovate each year, their products, services and experiences must continue to resonate with consumers — no matter who or where they are. Thankfully, the retail landscape remains healthy, which provides numerous opportunities for retailers to connect with consumers in strategic ways. There are more than 1 million retail establishments…