Jim Von Seggern

Jim Von Seggern
New Customer Care and Brand Loyalty Insights Revealed

A new research report titled "Customer Experience Management Benchmark (CXMB) Industry Insights: Retail" was recently published by COPC Inc. and Execs In The Know, with sponsorship support from Gladly Inc. Topics included comparisons between online, in-store and mobile shoppers in the United States, and consumer opinion toward the retail customer experience. The report is intended…