Jennifer Conklin

Jennifer Conklin
5 Commerce Trends That Will Define Customer Experience in 2021

2020 was a year like no other. The pandemic upended traditional in-store shopping habits and redirected consumers online like never before. This surge brought unprecedented growth to the e-commerce forecast, with U.S. consumers predicted to increase their spend by 18 percent. While this shows staggering growth in a space with steady momentum already, it also demonstrates…