Jen Jackson

Jen Jackson

Jen Jackson is the Senior Vice President of Customer Experience at Litmos with over 20 years of experience in building and optimizing post-sales teams for private equity and venture capital SaaS organizations. She has a proven track record of decreasing costs, increasing efficiency, and retaining customers through strategic planning and cross-functional collaboration with a focus on the customer experience. Jen is an expert in developing processes and procedures that enable effective teamwork across functions to deliver outstanding customer outcomes.
Upskilling as the Solution to Retail Staffing Shortages

Retail workers are quitting their jobs at an unprecedented rate, with almost half of all frontline U.S. retail employees contemplating turning in their pink slip in the next few months. Compared to only 38 percent of the U.S. workforce looking to exit their position, retail leaders are exceedingly worried about employee retention and how a…