Jeanne Bliss

Most companies want to be customer centric. The biggest roadblock to achieving that goal is breaking down the silos that exist in most companies. Sometimes these are lines of business, divisions, departments or regions. It may be as simple as your organization structure and who reports to whom. If your company is looking to overcome this challenge, then this set of five questions to ask and answer is for you.

Customers who don’t absolutely adore you are more detrimental to your business than those who belong to your competitors. The latter might give you a chance in the future, but the former have already tried you and found you lacking. If you don’t enthrall your customers--and make them believe you respect them--you’ll lose them. Below are three tips on how to start making your customers love you. 1. Stop customer ‘hot potato.’ The rep who first speaks to the customer should “own” the customer. There’s nothing that sends a poorer signal of disrespect faster than an underprepared rep trying to pass a customer off

Customers who don’t absolutely adore you are more detrimental to your business than those who belong to your competitors. The latter might give you a chance in the future, but the former have already tried you and found you lacking. If you don’t enthrall your customers--and make them believe you respect them--you’ll lose them. Following are three tips on how to start making your customers love you. 1. Stop customer hot potato. The rep who first speaks to the customer should “own” the customer. There’s nothing worse that sends a signal of disrespect faster than an impatient person on the other end of