Jay Wolcott

Jay Wolcott

Jay Wolcott is the CEO and Co-founder of Knowbl. Wolcott is an innovative entrepreneur and global business executive with deep expertise in customer-facing operations and the use of artificial intelligence, machine learning, and digital engagement. With a proven track record, he launched Digital Roots in 2009, a SaaS company providing advanced social media engagement and insights. Digital Roots achieved multinational success, being recognized by Inc. 5000 and esteemed publications. In 2017, Interactions acquired Digital Roots, where Jay served as Head of Digital helping to build out their next-generation platform for omni-channel virtual assistants. Since then, he has supported CX transformations as an Independent Consultant, and his past experiences include General Motors and successful entrepreneurial ventures like Seed Staffing and Verego. Knowbl’s mission revolves around groundbreaking research for advanced conversational AI solutions, enabling the processing of unstructured data, automating contextual conversations at scale, and providing actionable insights while digesting existing data sources efficiently to optimize the overall customer experience.
Retail CX in 2024: The Era of Effortless Conversational Experiences

One of the big lessons retailers learned in 2023 is that consumers want to do it themselves. Some call it customer empowerment. Some call it the self-service economy. Essentially, it involves consumers making decisions about products and services without talking to a human. As generative artificial intelligence (AI) emerged as the breakout tech tool of…