Jafar Adibi

Jafar Adibi

Jafar Adibi is head of AI and data science at Talkdesk, an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity.

August 23, 2019 3 Ways to Improve the Retail Customer Experience With AI

Customer experience is quickly becoming the brand differentiator, and there’s no customer experience game-changer potentially bigger than artificial intelligence (AI). In a recent market analysis from UBS, retail ranked among the top industries predicted to be most impacted by AI. It's easy to see why. While online giants like Amazon.com and online disruptors such as…