Retailers must look to the digital supply chain to carry the weight to meet consumer expectations.
Guy Courtin
Try this on for size: In 2017, there were $351 billion worth of returns in the United States retail market. Putting this figure in perspective, were that dollar value the revenue of a retailer, it would be the second largest behind Walmart (Walmart is at $363 billion, with the second-place retailer, Kroger, at $110 billion…
