Francesca Pezzoli

Francesca Pezzoli

Francesca Pezzoli is Director of Marketing at Glassbox, a digital customer experience solution.

The Most Common E-Commerce Customer Complaints, and How to Solve Them

Without a doubt, e-commerce has permanently altered how people shop. Even those who still prefer to shop in-store frequently do preliminary research online by visiting retailers’ websites, comparing item specs, and reading customer reviews. While online shopping has made more products available to more consumers all over the world, it’s also introduced a host of…