Ford Blakely

Ford Blakely

Ford Blakely is Founder, SVP and GM of leading B2C intelligent messaging provider Medallia Zingle.

COVID-19 Has Altered Consumer Behavior. Here’s What it Means for Retailers

Businesses are opening back up, but things are far from business as usual. Facing new customer concerns around health and safety, retailers have had to reimagine their operations. And while the crisis has spawned a bevy of new and innovative solutions to overcome unprecedented challenges, it’s become clear that the needs and expectations of consumers…