Eric Head

Eric Head

Eric Head leads new business efforts for Verint’s Experience Management solutions. He is a frequent speaker on customer experience measurement and impact. He earned a B.S. degree (Marketing) from Miami University and an MBA (Strategy & Marketing) from the University of Michigan.

June 17, 2020 Shopping Around: What Drives Recommendations and Loyalty in Retail

Amazon.com gets it. Target and Publix get it, too. Customers expect a lot from retailers. Not just competitive prices, but personalized online shopping, flexible pickup options and returns, knowledgeable and empathetic in-store and contact-center employees. In short, they expect outstanding customer experience (CX). Amazon, Target, and Publix recently finished in the top three for customer…

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