Dennis Moon

Dennis Moon

Dennis Moon, Roadie’s COO, has served in executive management positions in both public and privately held companies over the past 15 years, including as executive vice president for Medovex Corp. (Nasdaq: MDVX), a medical device and technology company, and chief operations officer for JCS, where he assisted in the sale of the company to a private equity fund and remained COO of the JCS Division for Correctional Healthcare Companies. As COO, his responsibilities included supervising the day-to-day operations and maintenance of over 50,000 monthly clients, over 200 city, county and state contracts, 70 physical office locations, over 400 employees and over 1.8 million financial transactions per year.

Prior to his career in executive management, Dennis served in the U.S. Army as an intelligence analyst and combat engineer with TS/SCI Clearance. He holds a bachelor’s degree from the University of Central Florida. 
What Consumers Want: Trends in Returns and How Retailers Can Adapt

Retailers have long tried to discourage returns by making the process inconvenient, hoping to avoid the financial burden of return logistics. That approach is no longer viable. Today’s customers expect returns to be just as seamless as their original purchase, and those expectations are reshaping the industry. A new report from the National Retail Federation…

BOPIS vs. Same-Day Delivery: Meeting Customer Expectations in Retail Fulfillment

In recent years, the retail landscape has undergone significant transformations, with buy online, pick up in-store (BOPIS) emerging as a popular fulfillment option. While the pandemic accelerated its adoption, retailers now face the challenge of balancing BOPIS with other methods of meeting customer expectations, like same-day delivery. According to a Capital One survey, 87 percent…

3 Ways Retailers Should Prepare for Peak Season 2024

Peak season has become increasingly competitive for retailers. As more consumer spending shifts online, a convenient, seamless delivery experience has gone from a differentiator to table stakes. Shoppers expect fast, flexible, inexpensive delivery options. The Baymard Institute reports that 48 percent of cart abandonments are due to high extra costs (like shipping and fees) and…

Retail’s Great Balancing Act and Why Crowdsourcing is Key

Consumers want convenience, personalization and value — it’s what pushed the U.S. retail market to a record $5.13 trillion in 2023. As inflation subsides, what shoppers want and how they spend will keep playing a big role in how the market evolves. Retailers need to keep pace with a more connected, savvy and discerning customer…

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