In years past, the word “on-demand” has been used to describe videos or streaming services. However, I believe that “on-demand” can now be used to describe the expectations of today’s consumer. Customers now want a shopping experience that's always on, responds in real time, and gives the most up-to-date information. This has created a scenario…
Dee Dee Pare’
The retail industry continues to experience unprecedented and unpredictable changes. Challenges such as talent acquisition and evolving consumer appetites leave leaders with little control over what happens next. With the state of the current landscape, retail stakeholders must create a business environment that's both dependable and adaptable. One area in which this is possible is…
COVID-19 forced great change on the retail industry, but this period only marks the beginning of how consumer habits are changing and the way retailers ultimately reach shoppers as well. For example, PwC found that 45 percent of consumers say they’re using their mobile phone more as a shopping channel since the COVID-19 outbreak. Furthermore,…