David VanAmburg

David VanAmburg

David VanAmburg is the managing director of the American Customer Satisfaction Index where he has spent over 20 years researching customer satisfaction and helping companies improve their customer experience.

May 21, 2020 How E-Commerce Customer Satisfaction Presents an Opportunity Right Now

There’s a small bright spot for the retail trade sector, even if it might be short-lived. After two straight years of decline, the industry improved its customer satisfaction, edging up 0.1 percent to a score of 77.3 (on a 100-point scale), per the 2019-2020 American Customer Satisfaction Index Retail and Consuming Shipping Report. Now everything…