When shopping large online retailers, such as Amazon.com or eBay, it's impossible not to notice the seemingly impossible low cost of many China-sourced products. In fact, upon further inspection, it's often the case that all these extremely low-priced items even include free shipping. This begs the question: How can China afford to ship products to…
David Dorf
Based on the retail advancements we witnessed last year, here are five predictions industry leaders should keep an eye out for in 2019.
The so-called “retail apocalypse” is completely overblown, but it does indicate that the retail industry is undergoing a transformation, driven by changes in the way consumers shop across all touchpoints. While it's true that e-commerce has certain advantages over traditional brick-and-mortar, physical stores have their own benefits, which aren't as easily replicated by the likes…
Much has been written about the customer experience and its importance to retailers, but it’s just one of many elements required to be successful. Another important aspect, which is often overlooked by brands, is the user experience (i.e., the experience that employees who are directly or indirectly serving customers have when using enterprise software). Many…
