Dave Hommrich

Dave Hommrich
Uncover Hidden Revenue and Benefits in Your Reverse Supply Chain

In an industry where improperly handled returns can erode 30 to 35 percent of potential profits (source: Gartner), todayï3/4¿s catalogers can turn the reverse supply chain into a powerful source of both profit and customer satisfaction. Managing the returns process more effectively through tighter control and visibility across the supply chain and a more personalized touch with each customer can help you uncover hidden revenue and increase customer satisfaction. Capturing this “hidden revenue” stream can yield numerous benefits. Here are a few: *Real-time visibility. Especially for online catalog companies, the Internet is increasingly being used to help automate the reverse logistics management process, because