Daniel Rodriguez

Daniel Rodriguez

Daniel Rodriguez is CMO at Simplr, the disruptor to the outdated contact center BPO model. The company offers a fully managed service that connects a chatbot,human agents, and an AI-powered platform to deliver better and more cost efficient CX than legacy BPOs.
Will Hallucinating Bots Ruin Our Automated CX Future?

At this very moment we're at an inflection point in the customer service industry. ChatGPT and its Google, Meta, and Amazon.com-backed competitors are the technical breakthrough we’ve been waiting for. At long last, we have the potential to break free of our contact center and BPO legacy and drive true cost efficiency through automation. In…

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