Christopher Hansen

Christopher Hansen

Christopher Hansen is chief operating officer at IgnitionOne, a customer intelligence platform.

Minimizing Online Returns the Intelligent Way

With 87 percent of shoppers beginning their customer journey in digital channels, brick-and-mortar retailers need to invest in optimizing their e-commerce strategy. For most brands, online shopping presents new challenges, including ever-growing return rates. With customers unable to try on an item when they purchase online, shoppers order multiple of the same item with the…