The months after the holiday season can be chaotic due to a flurry of returns, accompanied with the pressure to meet new sales goals and start the year off strong. This year, retailers anticipate an approximate $25 billion in fraudulent return claims, representing approximately 16.5 percent of the total returns during this period. For retailers…
Christoph Börner
It happens every year. In November and December, consumers who are overjoyed with the holidays spend more than they had planned. In fact, on Black Friday 2022, consumers spent a record $9.12 billion online. This excitement continues into January, as gift cards get spent and returns are made. Then, reality strikes as the post-holiday spending slump…
