Brick-and-mortar retail has seen a huge rebound as consumers defied expectations and quickly returned to pre-pandemic shopping patterns. After a long period of isolation, shoppers flocked back to physical stores to reconnect with the brands and products they love. In 2022, major U.S. retailers announced plans to open nearly 8,000 stores, almost five times the…
Christoffer Klemming
Retailers are facing a major conundrum: consumers are flocking back to brick-and-mortar retail while the struggle to adequately staff stores has never been greater. High turnover in retail isn’t new. According to McKinsey & Company, annual employee turnover among frontline retail workers has been at least 60 percent for a long time. But record inflation…
Waiting in line has been called a “timeless form of torture.” In the U.S. alone, Americans spend roughly 37 billion hours each year queuing. And the problem of waiting has only gotten worse. Restarting life as we knew it has proven more challenging than we initially anticipated. Supply chain issues and staffing shortages have thwarted…
