Chris Naso

Chris Naso
Keeping Your Subscription Customers Happy and Loyal

Subscription e-commerce services like Birchbox and Dollar Shave Club are fairly simple business models that, when done right, are a win-win for both consumers and retailers. Consumers enjoy a low maintenance shopping experience, while retailers are rewarded with stickier customer retention and a more predictable cash flow. Over the past few years, we’ve seen this…