Immersive experiences, and the blend of technologies that deliver them, are driving improvements in customer and employee experience (EX). According to Forrester, a quarter of remote workers will have intelligence automation support and 25 percent of brands will significantly enhance their CX by the end of 2021, thanks in part to immersive CX and EX…
Charlton Monsanto
Customer experience (CX) was gaining importance as a competitive differentiator well before the pandemic. Now, after a year of retailers and brands pivoting to vie for consumers’ attention and dollars online, there's a new definition of great customer experience — one forged by 2020’s drastic shifts in the way we buy and sell. One result…