Chap Achen

Chap Achen

Chap Achen is vice president of product strategy and operations at Nextuple, a firm that helps retailers, grocers and distributors elevate their omnichannel Order Management Systems by using a microservices architecture. The Nextuple Order Management Studio (NOMS) enables retailers to quickly build,and scale new order management and inventory-led experiences to delight customers, create more omnichannel agility, and accelerate time-to-value. He has spent 25 years in the retail OMNI fulfillment domain as a business leader driving OMNI fulfillment transformation from within large organizations (Best Buy) and smaller premium brands (Red Wing Shoe Company). At Nextuple, Chap is responsible for our Nextuple Fulfillment Studio product strategy and helping retailers get the most out of their OMNI fulfillment technology investments.

The Composable Future of Omnichannel Inventory Management

In the early 2000s, as smartphones and internet access transformed shopping habits, Best Buy revitalized its brand with a buy-online-pick-up-in-store (BOPIS) option, offering pickup within 45 minutes. At the time, Best Buy’s strategy was considered a bold and innovative response to customers shifting omnichannel purchasing preferences. Today, this experience is par for the course, offered…