Carson Krieg

Carson Krieg

Carson Krieg is co-founder and director of carrier operations at Convey, a leader in delivery experience management (DEM) solutions.

To Counter Amazon, Retailers Must Meet Scale With Agility and Play Up Unique Strengths

After a year of buying everything from patio furniture to groceries online, consumers are more reliant on Amazon.com than ever, and more positive about the company. For retailers to fight back, they’ll need a two-pronged strategy: meet what are now industry-standard expectations for convenience and shipping efficiency, and spotlight key offerings where Amazon lags. Even…

How COVID-19 is Impacting Retail Fulfillment

COVID-19 has turned the world of retail upside down. Hundreds of millions of Americans have been ordered to stay home during the pandemic, resulting in thousands of shuttered brick-and-mortar businesses and a surge in online shopping. In the face of all this uncertainty, retailers are trying to understand how COVID-19 will impact everything from maintaining…