Carl Hartmann

Carl Hartmann
Is Shipping Still the Poor Cousin of Retail?

As e-commerce continues its upward trajectory, representing close to 10 percent of U.S. retail sales in the first quarter of 2017, we’ve seen retailers experience a tumultuous period of change. This has included store closures and bankruptcies for some of the nation’s well-known department stores and apparel brands, which failed to innovate at a pace that today’s business…

How to Drive CX With Shipping

The 24/7 nature of online shopping is both good and bad. On one hand, as retailers, you reap the rewards of incoming revenue around the clock — from anyone, anywhere, anytime, unfettered by opening and closing times. On the other hand, when orders escalate at peak periods, you need to fulfill and ship them out…

3 Gen Z Retail Truths

Representing 22 percent of the U.S. population, Gen Z — those born between 1995 to 2012 — are a game changer in the world of retail. They're already known to have a strong influence in how and where American households spend $600 billion, and have $44 billion of disposable income of their own by way…