Over the last two decades, the channels where commerce occurs have expanded and blurred as consumer expectations have soared. Along the way, retailers that once only needed to build and maintain software for manufacturing and inventory management have found themselves responsible for building consumer-facing technologies to support e-commerce, marketing, mobile, loyalty, fulfillment, real-time inventory tracking,…
Bryan Rogers
The pandemic exposed the retail industry’s reliance on long planning cycles, which hindered companies’ ability to respond quickly to supply chain challenges, then excess inventory, as consumer purchasing patterns and market conditions changed overnight. Industry leaders realized they didn’t have the fundamentals in place to react as quickly as the market demanded. Burned out by…