Imagine a shopper is getting ready to throw a party to celebrate their child’s college graduation. They may shop around several retailers' stores and websites before ordering new backyard furniture for the event. If the retailer that the shopper chose delivers the furniture after the party, the shopper will likely avoid that retailer in the…
Brian Kava
While same-day and scheduled delivery options are ideal, they're not without their challenges. Elevated delivery service of any kind takes extra effort, but the results are more than worth it. Some mistakes are unavoidable and many consumers understand that, as roughly 50 percent of shoppers would give a retailer a second chance after a poor…
To rise above the competition, whether online or in-store, retailers need to ensure their customer experience remains consistent throughout the shopping journey, all the way to the consumer’s front door. Recent reports indicate that “one in three shoppers now expects same-day delivery,” and that “90 percent of consumers now see two- or three-day delivery as the…
These past two years have cemented consumers' behavior of turning to e-commerce for their shopping needs. In fact, it's estimated that 95 percent of all purchases will take place online by 2040. Exceptional customer experiences and speedy fulfillment and distribution are not just lofty goals — they're the expectations of every online shopping experience. However,…
