Ann Ruckstuhl

Ann Ruckstuhl
Digital Performance Management in the Age of ‘Retail Everywhere’

When milliseconds are the difference between success and failure, retailers cannot afford to ignore their digital performance. Retail is at the forefront of a massively disruptive digital transformation. We have entered the era of “retail everywhere” with hyper-connected, 24/7, omnichannel digital consumers who have high expectations for their online experiences. They want retailers to know them, serve them, delight them and not waste their time.