Andy O'Dower

Andy O'Dower

Andy O’Dower is a vice president of product at Twilio, leading the product team for Twilio Voice and Twilio Video products, helping customers build the next generation of customer engagement.
3 Essential Steps to Scaling Conversational AI for Customer Engagement

Conversational artificial intelligence is at a tipping point. Beyond customer support, these solutions are being embedded across marketing, sales, IT, and even on search platforms — hinting at a soon-to-be ubiquity. In 2023, conversational AI’s market share was valued at $5.8 billion. By 2028, it’s projected to hit $31.9 billion. These are not the stilted…