Creating a great customer experience is no longer a nice to have; it's now a must. Consider that according to Deloitte, customer-centric companies are 60 percent more profitable than companies that don’t focus on their customers. The benefits of being customer-centric and developing great customer experiences are clear, but the road to getting there is…
Anand Janefalkar
Customer support is evolving at a rapid rate, and many brands are reimagining the impact that a retailer’s support team can have on their customer’s experience and their overall business. However, while there's plenty of change happening today, it’s critical for brands to always keep an eye on the trends impacting tomorrow. Here's a look…
Retailers hoping to succeed in today’s market need to appeal to an influential and powerful group: millennial and Generation Z consumers. To do this, they need to provide top-notch customer support. These demographics already wield enormous spending power, and will continue to do so for years. Retailers can go a long way toward captivating these…
