Amy Kelman

Amy Kelman
Holiday Return Rush: How to Handle the Season of Exchanges

It happens every year: Christmas comes and gifts are given. With nearly 40 percent of consumers expecting to return gifts, the days after Christmas are all about returning and exchanging. As a retailer, it's important to arm yourself throughout the return rush. Using its latest Q3 Benchmark Report on customer satisfaction and Global Customer Service Survey, Zendesk has identified tips for retailers to ensure they're the paragon of customer service during the holiday return rush.