In the current age of fashion retail, delivering a great shopping experience is crucial. With demands changing constantly, one of the most important boxes to tick is to have the product available as soon as consumers are ready to buy by managing inventories efficiently. With the rise of the "zero consumer," as defined by McKinsey,…
Ailen Bilharz
With labor shortages a very real problem, retailers are prioritizing making processes as efficient as possible to keep the customer experience streamlined. In a recent CX report, PwC surveyed 15,000 consumers and found that one in three would stop buying from a retailer after only one bad experience. Retailers can’t afford to ignore expectations in…
