Abhishek Gupta

Abhishek Gupta

Abhishek leads customer success, technical account management, and customer support at CleverTap. A seasoned business leader, Abhishek brings two decades of experience leading SaaS and Internet businesses and delivering strong retention and high growth while building A+ talent teams. Abhishek strives to put customers at the heart of everything he does to ensure they achieve their strategic business outcomes. He’s also passionate about all things product, including strategy, use cases, value propositions, design, and implementation. Prior to CleverTap, Abhishek held leadership roles with Sprinklr, Trilogy, and Ignite Technologies. Abhishek and his family live in Bangalore. He enjoys reading and loves to trek when he can find time.
Hyperpersonalization is the Future: What Retailers Must Understand About the CX Imperative

The modern consumer experience is rapidly evolving from one that was built upon the transactional process of shopping to one that’s rooted in deep, ongoing and enriching relationships. Previously, all that was required of e-commerce companies was an online shopping experience that allowed consumers to browse and purchase with ease, with some acknowledgment of their…